Trial period and returns
In accordance with the legal provisions, you have a trial period of 14 working days, starting the day after receipt of the goods (Europe). During the trial period you will handle the goods and the packaging material with care. Unpacking is only allowed to assess whether you want to keep the product.
If you want to make use of the right of withdrawal/right of withdrawal within the trial period, please notify us via our withdrawal form. We also request that you return the products to the shipping address in their original condition and packaging, including any accessories. If Keralux® color repair sets are specially made, € 25.00 removal costs will be charged.
Return of the goods is at your own expense and risk. Please send us the completed return form by e-mail in advance. Repayment of amounts already paid by you will be made no later than 14 days after dissolution of the purchase.
Complaints or service reports can be reported in writing via the contact form on the website.
Your data is stored by us in a personal register.
We do not make your personal data available to other companies for marketing purposes.
If you object to one of the above activities, you can contact us via the contact form on the website. We will delete your data on first request.
Our advice is compiled with the utmost care and is always in consultation with the relevant manufacturer. However, no rights can be derived from it.