https://www.bertplantagie-careproducts.com/en_GB/ MijnWebwinkel RSS 2.0 Feed v1.0 https://www.bertplantagie-careproducts.com/en_GB/ https://www.bertplantagie-careproducts.com/en_GB/ bertplantagie-careproducts The website for all your questions about our materials, maintenance and more! ---------- Collaboration LCK Nederland All our materials have been tested for cleanability by the LCK® Netherlands laboratory. You can find all of their maintenance advices on this website. Together with LCK® we ensure that you can continue to enjoy your beautiful design furniture.► Discover more HOW DOES IT WORK?It is actually quiet simple! Just choose and click! ---------- ► The maintenance advices Check in the maintenance advice which products you need to maintain your Bert Plantagie® design furniture. Then order your favorite products, easily and quickly, in the webshop! ► Order directly in the webshop Do you order on working days before 14:00? Then we will send your package the same day! We ship worldwide with our trading partners DHL, DPD and PostNL. ► Amazing support with (transport) damage and stains LCK® Nederland advises free of charge with questions about stains, maintenance and damage. If in doubt, send us an email and we will help you further. On working days before 17:00 response within 1-2 hours. ► Our service department at your doorstep The LCK® Nederland service department also provides on-site service, which is useful for stubborn stains or (transport) damage. ---------- https://www.bertplantagie-careproducts.com/en_GB/c-6549447/products/ https://www.bertplantagie-careproducts.com/en_GB/c-6549447/products/ WEBSHOPPlease make your choise. ---------- https://www.bertplantagie-careproducts.com/en_GB/c-6602805/all-products/ https://www.bertplantagie-careproducts.com/en_GB/c-6602805/all-products/ ALL PRODUCTSHow does it work? We have tested all our materials and provided our own maintenance advice, so you know exactly which product you need. Still need help making the right choice? Please do not hesitate to contact us, our experts are available every working day. ---------- https://www.bertplantagie-careproducts.com/en_GB/c-6602808/leather/ https://www.bertplantagie-careproducts.com/en_GB/c-6602808/leather/ LEATHERHow does it work? We have tested all our materials and provided our own maintenance advice, so you know exactly which product you need. Still need help making the right choice? Please do not hesitate to contact us, our experts are available every working day. ---------- https://www.bertplantagie-careproducts.com/en_GB/c-6602811/fabrics/ https://www.bertplantagie-careproducts.com/en_GB/c-6602811/fabrics/ FABRICSHow does it work? We have tested all our materials and provided our own maintenance advice, so you know exactly which product you need. Still need help making the right choice? Please do not hesitate to contact us, our experts are available every working day. ---------- https://www.bertplantagie-careproducts.com/en_GB/c-6602760/maintenance-advice/ https://www.bertplantagie-careproducts.com/en_GB/c-6602760/maintenance-advice/ MAINTENANCE ADVICEIn collaboration with LCK® Nederland BV, we have tested all our materials for maintenance. The recommended maintenance products per material can be found on the following pages.Can't quite figure it out? Please feel free to contact us. ---------- https://www.bertplantagie-careproducts.com/en_GB/c-6549510/leather/ https://www.bertplantagie-careproducts.com/en_GB/c-6549510/leather/ https://www.bertplantagie-careproducts.com/en_GB/c-6564117/maintenance-advice-per-leather/ https://www.bertplantagie-careproducts.com/en_GB/c-6564117/maintenance-advice-per-leather/ ADVICE PER LEATHERClick below on one of the materials for all recommended maintenance products. https://www.bertplantagie-careproducts.com/en_GB/c-6564114/general-tips/ https://www.bertplantagie-careproducts.com/en_GB/c-6564114/general-tips/ GENERAL TIPSThere are many different types of leather, but they all have one thing in common: maintenance! Every now and then leather needs a little attention, just like your own skin. On this page you will learn the most important tips for maintaining leather:NUTRITION Leather has to 'live', people sometimes say. And that's right! Only when the leather falls below a moisture percentage of 5% is it officially declared 'technically dead'. By nourishing the leather every three to six months, you ensure that it stays beautiful and intact for longer. If you do not maintain the leather, it will dry out and discolor faster. In addition, you have a better chance of cleaning stains and lesser chance of permanent damage.MAINTENANCE Maintaining leather is actually very simple. Dust the leather once a week, or use a slightly damp cloth. Vacuuming is also possible, then use a clean and soft furniture attachment. Respond adequately to new stains and use the maintenance products from the recommended maintenance set every six months to keep the leather in top condition.STAINS Respond to stains as quickly as possible, especially when it comes to stains that can damage the leather (vomit, urine). Take a look at our stains page if you have any questions regarding new stains.COLOUR FADING / RESTORING COLOUR Are you taking over an old sofa from someone? Or has your bank seen better days? Then refresh the original colour with a Keralux® colour repair set! > Discover more ---------- Questions? Please feel free to contact us, our service team will take care of you! https://www.bertplantagie-careproducts.com/en_GB/c-6602775/restoring-color/ https://www.bertplantagie-careproducts.com/en_GB/c-6602775/restoring-color/ RESTORING COLOURSmall scratches, superficial damage or simply discolouration from years of use? You can camouflage it with a custom color. The colors come directly from the LCK® color laboratory and are always appropriate. HOW DOES IT WORK? Dig up the purchase receipt! Yes, that little receipt in that thick folder full of papers. The purchase receipt describes exactly which type of leather and color code belong to your furniture. As soon as you know this, you can easily order the original color in the webshop. Click here for the Keralux® colour repair set. NO PURCHASE RECEIPT In that case, there are a few alternatives:∙ A colour to RAL-number (just like in the paint shop!) ∙ A colour from a small leather sample RAL-number We can make almost any colour from an official (!) RAL-number. You need a RAL-card for this. Visit the local paint or DIY store, in some cases they lend out these types of cards (or fans) for free. Then pass on the number to us by email, usually we also ask if you want to send in a photo. For convenience, send this along in advance.Colour from leather sample The best option is to send us a sample if you are unsure about the right color. Such a sample could be a small strip of leather of approximately 0.5-4.0 cm (about half the size of your little finger). This can often be cut away behind a zipper, or at the bottom of a piece of furniture. Send the sample, stating your contact details, to:LCK® Nederland BV PO Box 16 7390 AA Twello The NetherlandsAs soon as LCK® has received the sample in good order, they will contact you. ---------- Questions? Please feel free to contact us, our service team will take care of you! https://www.bertplantagie-careproducts.com/en_GB/c-6549507/fabrics/ https://www.bertplantagie-careproducts.com/en_GB/c-6549507/fabrics/ https://www.bertplantagie-careproducts.com/en_GB/c-6564147/maintenance-advice-per-fabric/ https://www.bertplantagie-careproducts.com/en_GB/c-6564147/maintenance-advice-per-fabric/ MAINTENANCE ADVICE PER FABRICClick below on one of the materials for all recommended maintenance products. https://www.bertplantagie-careproducts.com/en_GB/c-6564144/general-tips/ https://www.bertplantagie-careproducts.com/en_GB/c-6564144/general-tips/ GENERAL TIPSBasic maintenance for textile upholstery Use the vacuum cleaner with a clean and soft furniture attachment to clean fabric furniture weekly (maximum 500 Watt) and thus remove house dust, crumbs and other daily pollution. The fabric is completely refreshed by lightly rubbing the fabric with the LCK® cleaning glove, using a few drops of Puratex® cleaning water if advised. The fabric is given a little moisture and superficial dirt is removed. The fabric shines again and stays beautiful for much longer.Weekly cleaning Keep the surface free of dust, see above.Clean with LCK® cleaning glove and (if advised) a few drops of Puratex® cleaning water.Every three-six months Make sure the surface ist free of dust, see above.Clean with LCK® cleaning glove and (if allowed) a few drops of Puratex® cleaning water.Impregnate / protect the fabric with the Puratex® impregnation spray (if advised).Stains (first check which cleaner is suitable for your application) Remove coarse dirt as much as possible with a spoon or the blunt side of a knife.Then treat the stain with the recommended Puratex® cleaner. Put some of the cleaner on a clean cloth and work on the stain. Always work from the outside in and always treat a larger area than the stain itself.After cleaning with Puratex® cleaning water. Put a little destilled water in a container and immerse the LCK® cleaning glove/clean cloth and wring it out. Then wipe the cleaned fabric well from seam to seam. Repeat once if necessary.Impregnate the fabric with the Puratex® impragnation spray or Puratex® strong protector. Hold the unit at a distance of 20-30 centimeters above the fabric and spray a thin, even layer over the fabric. Try to keep the unit injector as vertical as possible. Let the fabric dry well. Avoid droplet formation.Take a look at the stains page for more information and useful tips! ---------- Questions? Please feel free to contact us, our service team will take care of you! https://www.bertplantagie-careproducts.com/en_GB/c-6627297/protecting-textile-upholstery/ https://www.bertplantagie-careproducts.com/en_GB/c-6627297/protecting-textile-upholstery/ PROTECTING TEXTILE UPHOLSTERYWhat is impragnation? You can make fabric dirt and water repellent by protecting it with an impregnating agent. In the furniture world, this protective agent is used to extend the life of the design furniture. When your fabric is impregnated, liquids can penetrate less quickly. In other words, you buy yourself time to walk to the kitchen and blot up the liquid with a paper towel.Impregnation of fabric is certainly recommended on furniture that is used intensively. Think of corner sofas, relaxing armchairs and dining room chairs. After all, an accident is just around the corner. Fortunately, in many cases the fabric is also easier to clean if it has been impregnated beforehand. Puratex® The Puratex® impregnation spray and Puratex® strong protector are our most environmentally friendly products for fabric upholstery. Puratex® is odorless, colorless and does not affect the fabric. In addition, it is not manufactured through heavy polluting processes. You can therefore safely use Puratex® on your furniture. We have of course also tested this for you, check the maintenance advice to see which products are allowed on your fabric.APPLICATIONS? Puratex® is used market-wide. From catering and hotel accommodations, to beds, sofas and luxurious velvet prams. Both the 500ml Puratex® strong protector and the 200ml Puratex® impregnation spray are very easy to use. You can impregnate an average corner sofa yourself in about 1-2 minutes. Because of the environment friendly properties you do not have to open windows and doors, the impregnation is dry after approximately 2 hours and works optimally after 24 hours. Any questions about this product? Please feel free to contact us! ∙ info@lcknederland.nl ∙ +31(0)571 270 327 https://www.bertplantagie-careproducts.com/en_GB/c-6577626/help-with-stains/ https://www.bertplantagie-careproducts.com/en_GB/c-6577626/help-with-stains/ HELP WITH STAINSA pencil mark in the leather, chocolate milk or soup stain? Do not panic! A lot of stains can be cleaned with the right maintenance product and a littlebit of patience. On this page you can read exactly what to do! ---------- TEN BASIC RULES Always follow these ten basic rules: Keep dusting! It may sound logical, but weekly dusting is really 95% of maintenance. It prevents the build-up of household waste (dust) and ensures that your furniture stays nice and fresh. Tip: check whether the LCK® cleaning glove set is suitable for your furniture. Go directly to: maintenance advice. Spring and Autumn cleaning. We advise to maintain furniture 2-4 times a year with the recommended maintenance products. This way you ensure that you can enjoy your furniture optimally, every year! Fluids. Treat liquids as fast as possible without dabbing too hard. First, try to soak up the liquid with a sheet of uncolored kitchen paper. The goal is to prevent as much liquid (and therefore dye) from entering the fibers as possible. Then clean with the recommended cleaner and distilled water, see rule 10. Solids like mustard and mayonaise you can easily remove with the blund side of a knive. Then again, clean with the recommended cleaner and distilled water, see rule 10. Never rub or scrub! The damage could be permanent. Always be gentle and follow the package instructions. Do not use regular household products! These often contains solvents, and you do not know how the agent will react on your upholstery. Use the recommended cleaner, or contact us. There is often more possible than you think! Always clean an entire section. For example, after you have cleaned a stain on a back cushion, you should also clean the entire back cushion. If you only clean a stain locally, there is a chance that you will continue to see it. Use the proper technique. If possible, clean from the outside in and not the otherway around. This prevents you from smearing the stain even further. Also follow the package instructions or, if you contacted us, the instructions in your personal treatment plan. "Let the knife do the job". For all our Gordan Ramsay fans, but instead of a knive we ofcourse use the recommended cleaner. Use the cleaner to remove the stain without scrubbing or appying to much pressure. If the cleaner is able, it will will always try to gradually dissolve the stain. Do not use tab water! We cannot speak for the whole world, but here in the Netherlands not every household has the same water hardness. This means that tap water can leave very stubborn limescale deposits. These, more or like, 'circles' are extremely difficult to remove. Therefore, get distilled or demineralized water from the supermarket or drugstore. This often costs only a few cents and always comes in handy. GREASE STAINS (IN LEATHER) Whatever you do, stay calm, because you don't need to do anything about most grease stains. What's up with that? Well, most leathers with an open structure have the property of absorbing small grease stains (such as gravy splatters) over time. You don't have to do anything about this yourself, except monitor it.Day 1: Remove as much solids and liquids as possible, using the basic rules above. Then take a picture of the grease stain and put a reminder in your calendar for next week.Day 8: Take another photo from the same spot a week later and set another reminder.Repeat this for about 3-4 weeks and compare the photos afterwards. Does the grease stain become visibly less noticable? Then please don't do anything about it, the stain will go away on its own. If not, please contact us and send the photos. ---------- NEED HELP? Are you not sure about the origin of a stain, or do you get stuck while cleaning? Please do not hesitate to contact us. You will find all relevant information on the contact page. https://www.bertplantagie-careproducts.com/en_GB/c-6602778/ten-basic-rules/ https://www.bertplantagie-careproducts.com/en_GB/c-6602778/ten-basic-rules/ HELP WITH STAINSA pencil mark in the leather, chocolate milk or soup stain? Do not panic! A lot of stains can be cleaned with the right maintenance product and a littlebit of patience. On this page you can read exactly what to do! ---------- TEN BASIC RULES Always follow these ten basic rules: Keep dusting! It may sound logical, but weekly dusting is really 95% of maintenance. It prevents the build-up of household waste (dust) and ensures that your furniture stays nice and fresh. Tip: check whether the LCK® cleaning glove set is suitable for your furniture. Go directly to: maintenance advice. Spring and Autumn cleaning. We advise to maintain furniture 2-4 times a year with the recommended maintenance products. This way you ensure that you can enjoy your furniture optimally, every year! Fluids. Treat liquids as fast as possible without dabbing too hard. First, try to soak up the liquid with a sheet of uncolored kitchen paper. The goal is to prevent as much liquid (and therefore dye) from entering the fibers as possible. Then clean with the recommended cleaner and distilled water, see rule 10. Solids like mustard and mayonaise you can easily remove with the blund side of a knive. Then again, clean with the recommended cleaner and distilled water, see rule 10. Never rub or scrub! The damage could be permanent. Always be gentle and follow the package instructions. Do not use regular household products! These often contains solvents, and you do not know how the agent will react on your upholstery. Use the recommended cleaner, or contact us. There is often more possible than you think! Always clean an entire section. For example, after you have cleaned a stain on a back cushion, you should also clean the entire back cushion. If you only clean a stain locally, there is a chance that you will continue to see it. Use the proper technique. If possible, clean from the outside in and not the otherway around. This prevents you from smearing the stain even further. Also follow the package instructions or, if you contacted us, the instructions in your personal treatment plan. "Let the knife do the job". For all our Gordan Ramsay fans, but instead of a knive we ofcourse use the recommended cleaner. Use the cleaner to remove the stain without scrubbing or appying to much pressure. If the cleaner is able, it will will always try to gradually dissolve the stain. Do not use tab water! We cannot speak for the whole world, but here in the Netherlands not every household has the same water hardness. This means that tap water can leave very stubborn limescale deposits. These, more or like, 'circles' are extremely difficult to remove. Therefore, get distilled or demineralized water from the supermarket or drugstore. This often costs only a few cents and always comes in handy. GREASE STAINS (IN LEATHER) Whatever you do, stay calm, because you don't need to do anything about most grease stains. What's up with that? Well, most leathers with an open structure have the property of absorbing small grease stains (such as gravy splatters) over time. You don't have to do anything about this yourself, except monitor it.Day 1: Remove as much solids and liquids as possible, using the basic rules above. Then take a picture of the grease stain and put a reminder in your calendar for next week. Day 8: Take another photo from the same spot a week later and set another reminder. Repeat this for about 3-4 weeks and compare the photos afterwards. Does the grease stain become visibly less noticable? Then please don't do anything about it, the stain will go away on its own. If not, please contact us and send the photos. ---------- NEED HELP? Are you not sure about the origin of a stain, or do you get stuck while cleaning? Please do not hesitate to contact us. You will find all relevant information on the contact page. https://www.bertplantagie-careproducts.com/en_GB/c-6602781/service-department/ https://www.bertplantagie-careproducts.com/en_GB/c-6602781/service-department/ ON-SITE SERVICE!The service department of LCK® Netherlands cleans, maintains and repairs your Bert Plantagie® upholstery on location! HOW? We always look for the most suitable solution for your situation. This means that we always provide free advice to try and help you out. We would be happy to discuss with you whether our service department can meet your expectations. In some cases, for example, you are better and/or cheaper off with a 'simple' cleaner. Just send us some photos of the stain or damage, we'll take care of the rest!WHAT DO WE NEED? First of all, we need all of the information regarding your furniture:∙ Name of the manufacturer (probably Bert Plantagie) ∙ Name of the furniture upholstery & the color code of the material We also need a clear description of the complaint. Describe what caused the stain/damage and what you may have already tried. Also indicate how long ago it happened (approximately). Finally, we need two photos, if possible:∙ 1 detailed photo from up close ∙ 1 overview photo from the entire piece of furniture, this way we get an idea of the size of the stain. Send in your service case today, on working days you will usually receive an answer within a few hours. Send your question today to: info@lcknederland.nl. ---------- https://www.bertplantagie-careproducts.com/en_GB/c-6549450/contact/ https://www.bertplantagie-careproducts.com/en_GB/c-6549450/contact/ CONTACT ---------- ALL QUESTIONS ABOUT MAINTAINING FURNITURE: LCK®Nederland BV (HQ) Hunneperkade 12 7418BT Deventer The NetherlandsT. +31(0)571 270 327 M. info@lcknederland.nl OTHER QUESTIONS: Bert Plantagie® Laagveld 10 5431NX Cuijk The NetherlandsT. +31(0)485 313247 M. info@bertplantagie.com https://www.bertplantagie-careproducts.com/en_GB/c-6602763/terms-and-conditions/ https://www.bertplantagie-careproducts.com/en_GB/c-6602763/terms-and-conditions/ General Terms and Conditions LCK Nederland B.V. / webshops ---------- Article 1. definitions In these Terms and Conditions, the following terms shall have the following meanings: agreement: an agreement in which the client acquires products or services, with respect to a distance agreement and these goods and/or services are delivered by the Entrepreneur or a third party on the basis of an arrangement between this third party and the Entrepreneur.; client: the natural person who does not act for purposes related to his/her commercial trade, craft or professional activities; day: calendar day; distance contract: a contract concluded by the Entrepreneur and the client within the scope of an organized system for distance selling products and/or services, whereby exclusive or additional use is made of one or more technologies of distance communication up to the conclusion of the contract; entrepreneur: LCK Nederland B.V.; reflection period: the period during which the client may use his right of withdrawal; right of withdrawal: the client’s option not to proceed with the distance agreement within the cooling-off period; form for withdrawal: the European standard form for withdrawal sustainable data carrier: any means, including e-mail, that allow the client or the Entrepreneur to store information directed to him/her personally in such a manner that makes future consultation and use possible during a period that matches the purpose for which the information is destined and which makes unaltered reproduction of the stored information possible. technology for distance communication: any means to be used for concluding an agreement without the client and the Entrepreneur being together in the same place at the same time. Article 2. the indentity of the entrepeneur LCK Nederland B.V. Hunneperkade 12 7418BT Deventer- Holland - T (+31) 571 270 327 www.lcknederland.nl Office hours: Mo-Thu 09:00 - 12:00 / 13:00 - 17:00 Fr 09:00 - 12:00 / 13:00 - 15:00 KvK: 51069229 BTW: NL 823 075 928 B01 Article 3. applicability These General Terms and Conditions apply to any offer from the entrepreneur and to any distance contract concluded by the entrepreneur and the client. Before concluding a distance contract, the entrepreneur has made the text of these General Terms and Conditions available on the website. The text of these General Terms and Conditions can be viewed electronically and they can be sent at the client´s request, free of charge, either via e-mail or otherwise;Article 4. offer If an offer is of limited duration or if certain conditions apply, it shall be explicitly stated in the offer. The offer contains a full and accurate description of the products and/or services offered. The description is suitably detailed to enable the client to assess the products or services adequately. Pictures are truthful images of the products and/or services provided. Obvious errors or mistakes in the offer do not bind the entrepreneur. All offers contain such information that it is clear to the client what rights and obligations are attached to accepting the offer.Article 5. the price All prices indicated in the webshop are including Dutch VAT. Article 6. contract The contract becomes valid when the client has accepted the offer and fulfilled the terms and conditions set.Article7. right of withdrawal The client can repudiate a purchase contract for a product without giving reasons for a period of reflection of 14 days. The entrepreneur may ask the client about the reason for the withdrawal but cannot force him to state his reason(s). The reflection period starts on the day the product is received by the client or by a third party appointed by him in advance and who is not the carrier, or if the client ordered several products in the same order: the day on which the client or a third party appointed by him received the last product.Article 8. client’s obligations during the time of reflection During this period, the client shall handle the product and the packaging with care. The client shall only unpack the product to the extent necessary for establishing the nature and the characteristics of the product. The guiding principle is that the client may only handle and inspect the product in the manner in which one is allowed to handle a product in a shop.Article 9. Exercising the client’s right of withdrawal and the costs If the client exercises his right of withdrawal he shall notify the entrepreneur unambiguously with the standard form for withdrawal within the period of reflection. The client shall return the product or deliver it to the entrepreneur as soon as possible but within 14 days counting from the day following the notification has been sent. The client shall return the product in the original state and packing and in conformity with the instructions given by the entrepreneur. The risk and the burden of proof for the correct and timely exercise of the right of withdrawal fall on the client. The client shall bear the direct costs of returning the product.Article 10. entrepreneur’s obligations in case of withdrawal The entrepreneur shall promptly send a return receipt after receiving notification of withdrawal.The entrepreneur shall reimburse all payments made by the client., including paid delivery costs as soon as possible but within 14 days following the day on which the Entrepreneur has received the product. The entrepreneur shall make use of the same means of payment that the client used, unless the client consents to another method. The reimbursement is free of charge for the client. If the client opted for a more expensive method of delivery instead of the cheapest standard delivery, the Entrepreneur need not reimburse the additional costs for the more expensive method. Article 11. Exclusion of the right of withdrawal The Entrepreneur excludes the following products and services from the right of withdrawal: Products manufactured in accordance with the Client’s specifications which are not prefabricated and which are produced on the basis of a client’s individual choice of colour or mixture.Article 12. performance of an agreement The entrepreneur guarantees that the products and/or services comply with the agreement, with the specifications listed in the product description and manuals, with reasonable requirements of usability and/or reliability and with the existing statutory provisions and/or government regulations on the day the contract was concluded. The entrepreneur is not responsible for any damages that may occur due to wrong usage of the product or to not following the instructions/manuals.Article 13. delivery and execution The entrepreneur shall exercise the best possible care when booking orders and executing product orders and when assessing requests for the provision of services. The place of delivery is at the address given by the client to the entrepreneur. The entrepreneur shall execute accepted orders with convenient speed but at least within 30 days, unless another delivery period was agreed on. If the delivery has been delayed, or if an order cannot be filled or can be filled only partially, the client shall be informed about this within one month after ordering. In such cases, the client is entitled to repudiate the contract free of charge. The entrepreneur shall return the payment made by the client promptly but at least within 30 days after repudiation. The risk of loss and/or damage to products will be borne by the entrepreneur until the time of delivery to the client or a representative appointed in advance and made known to the client, unless explicitly agreed otherwise. Article 14. payment The following means of payment are available: credit card, pay pal, banktransfer, IDEAL and Mr cash.Article 15. applicable law Contracts between the Eentrepreneur and the client to which these General Terms and Conditions apply, are exclusively governed by Dutch law. Article 16. complaints procedure Complaints about the performance of the contract shall be submitted fully and clearly described to the Entrepreneur within 2 days after the client discovered the defects. The complaints submitted to the Entrepreneur shall be replied within a period of 14 days after the date of receipt. Should a complaint require a foreseeable longer time for handling, the Entrepreneur shall respond within 14 days with a notice of receipt and an indication when the client can expect a more detailed reply. The usage of our products by the consumer is out of the entrepreneurs control. It is therefore that the entrepreneur cannot be held responsible for any damages that may occur due to wrong usage and/or not following instructions or manuals. https://www.bertplantagie-careproducts.com/en_GB/c-6602766/shipping-payment/ https://www.bertplantagie-careproducts.com/en_GB/c-6602766/shipping-payment/ SHIPPINGDelivery time We send products ordered on workdays the same or the following day (in Belgium and the Netherlands)! There are two expections to this:Products that are made to order, such as a Keralux® colour repair set. (10-12 days)Service orders, such as a leather repair.Orders with multiple products will be send together. Do you want to receive one of the products earlier? Contact us. Shipping For the Netherlands €6,95 shipping costs, Belgium and Germany € 7,75. Starting from € 70,00 we'll send order to these three countries for free. In other countries we charge set shipping costs which differ in every country. You'll see the right shipping price during the order process. Austria € 14,30 (Versandkostenfrei ab 143,00) Belgium € 7,75 (geen verzendkosten vanaf 70,00) Croatia € 36,40 Czech Republic € 19,80 (free shipment from € 198) Denmark € 14,30 (free shipment from € 143) Estonia € 22,20 (free shipment from € 175) Finland € 30,15 (free shipment from € 265) France € 16,40 (pas de frais de port de €164) Germany € 7,75 (Versandkostenfrei ab 70,00) Hungary € 19,80 (free shipment from € 198) Ireland € 22,20 (free shipment from € 220) Italy € 21,70 (free shipment from € 217) Latvia € 17,85 (free shipment from € 179) Lithuania € 25,3 (free shipment from € 253) Luxembourg € 14,20 (free shipment from € 142) Monaco € 20,50 (free shipment from € 205) Netherlands € 6,95 (geen verzendkosten vanaf 70,00) Norway € 22,20 (free shipment from € 222) Poland € 19,70 (free shipment from € 197) Portugal € 22,20 (free shipment from € 222) Schweiz 0-1 kg € 34,00 (others show up automaticcaly) Slovenia € 22,20 (free shipment from € 222) Slowakia € 20,60 (free shipment from € 206) Spain € 22,60 (free shipment from € 226) Sweden € 19,40 (free shipment from € 194) * Please note: We cannot ship sprays (aerosole) like Keralux® spray N, Keralux® / Puratex® degreaser, Keralux® set N / Keralux® set Vi by air. Payment ---------- Available payment methods ∙ Apple Pay ∙ Bancontact ∙ Belfius ∙ Creditcard ∙ iDEAL ∙ KBS / CBC ∙ Paypal Prepayment It is also possible to prepay your payment to our account. This is useful if you do not want to/cannot order via the webshop. You will receive a confirmation/invoice by e-mail with our account number. As soon as the payment is received, your order will be processed and shipped. https://www.bertplantagie-careproducts.com/en_GB/c-6602769/legal/ https://www.bertplantagie-careproducts.com/en_GB/c-6602769/legal/ Legal ---------- Trial period and returns​ In accordance with the legal provisions, you have a trial period of 14 working days, starting the day after receipt of the goods (Europe). During the trial period you will handle the goods and the packaging material with care. Unpacking is only allowed to assess whether you want to keep the product.If you want to make use of the right of withdrawal/right of withdrawal within the trial period, please notify us via our withdrawal form. We also request that you return the products to the shipping address in their original condition and packaging, including any accessories. If Keralux® color repair sets are specially made, € 25.00 removal costs will be charged. Return of the goods is at your own expense and risk. Please send us the completed return form by e-mail in advance. Repayment of amounts already paid by you will be made no later than 14 days after dissolution of the purchase. ∙ Withdrawal Form ∙ Return form Complaints Complaints or service reports can be reported in writing via the contact form on the website.Privacy Your data is stored by us in a personal register.We use cookies. These serve to make our services to you more effective and individualized. When you visit our website, our web server recognizes your domain name and email address. In addition to this data, we also store the information that you have consulted on our website. Even if you have left information on our website, for example about products you have ordered, we will keep it with the aim of improving our website and tailoring the content of the page to your use. In addition, we use them to correctly execute the agreement and to keep you informed of interesting promotions and offers. We do not make your personal data available to other companies for marketing purposes. If you object to one of the above activities, you can contact us via the contact form on the website. We will delete your data on first request. ∙ Privacy statement LCK Nederland BV ---------- Disclaimer Our advice is compiled with the utmost care and is always in consultation with the relevant manufacturer. However, no rights can be derived from it. https://www.bertplantagie-careproducts.com/en_GB/c-6602772/privacy-statement/ https://www.bertplantagie-careproducts.com/en_GB/c-6602772/privacy-statement/ Privacy Your data is stored by us in a personal register.We use cookies. These serve to make our services to you more effective and individualized. When you visit our website, our web server recognizes your domain name and email address. In addition to this data, we also store the information that you have consulted on our website. Even if you have left information on our website, for example about products you have ordered, we will keep it with the aim of improving our website and tailoring the content of the page to your use. In addition, we use them to correctly execute the agreement and to keep you informed of interesting promotions and offers. We do not make your personal data available to other companies for marketing purposes. If you object to one of the above activities, you can contact us via the contact form on the website. We will delete your data on first request. ∙ Privacy statement LCK Nederland BV https://www.bertplantagie-careproducts.com/en_GB/c-6620787/about-lck/ https://www.bertplantagie-careproducts.com/en_GB/c-6620787/about-lck/ LCK | THE ENTIRE WORLD OF FURNITURE MAINTENANCE ---------- LCK has been known for almost 40 years as the specialist in furniture maintenance on the European market. For years we have been working together with the most progressive furniture manufacturers, such as: DeSede, Machalke, Rolf Benz and Bert Plantagie®! LCK's experts test the materials of these manufacturers for maintenance. With a physical storage of more than 100,000 samples and an online database, you know exactly where you stand. The LCK Netherlands serviceteam (2020) BeNeLux In the Netherlands, Belgium and Luxembourg, LCK Nederland BV is the point of contact for all manufacturers, suppliers, tanneries, shops and private individuals. With almost 20 web stores, their own service department and a team brimming with enthusiasm, they serve the furniture industry on a daily basis. LCK can help you with questions about stains, damage and maintenance. From advice by e-mail to a professional service at your home. It's all possible. Are you curious about what the LCK experts can do for you? Then contact us:LCK Nederland BV +31(0)571 270 327 info@lcknederland.nl